Shopping

Is it safe to order online from Comfortzone.ae?

Yes, we use secure online order processing systems and fulfill customer order to their satisfaction.

Do you have any Store location?

We are an online retailer and have Display Center (Mai Tower 9th Floor, Office No. 908, Al Nahda 1, Dubai) near NMC Hospital.  SO, if customer wants to verify the product quality, and material quality before confirming the order, customer can visit our Office.

Is there any limitation on the quantity or amount of online purchase?

No, there is no limit. The quantity that you can buy is depending on the available stock of the online purchase.

What are the card acceptable for online purchase?

All major credit cards like Visa, MasterCard etc.

My credit card was not issued in UAE, can I use the card to purchase online?

Yes

Is it possible to change an item after payment?

Yes, as long as the order is not yet delivered. Please contact the call center at +9714-2711174 to cancel the article and refund will be returned to the same card used.

Is it possible to cancel the order after payment?

Yes, as long as the order is not yet delivered. Please contact the call center to cancel the order.

How long does delivery take?

Normal delivery period is 3 days and at times may change depending on the item you order. Our Delivery Team will contact you as soon as your order is ready.

Payments

What are the card acceptable for online purchase?

All major credit cards like Visa, MasterCard etc.

How can I get the refund?

Refund issued to the same card.

How long the refund will to be updated on my credit card account?

Refund to card depends on your bank terms and conditions, mostly the refund takes 2 weeks.

Can I cancel the services and collect the product from the Comfort Zone store?

We don’t have this facility right now. Refund can be done by calling the call center at +9714-2711174

Can I change the delivery date?

Please call the call center at 9714 2711174 and give your reference order number. 

Can I add item to the existing order and include them in the same delivery?

You need to purchase the additional product and subject for service charges. Possible for a different delivery date.