Yes, we use secure online order processing systems and fulfill customer order to their satisfaction.

We are an online retailer and have Display Center (Mai Tower 9th Floor, Office No. 908, Al Nahda 1, Dubai) near NMC Hospital.  SO, if customer wants to verify the product quality, and material quality before confirming the order, customer can visit our Office.

No, there is no limit. The quantity that you can buy is depending on the available stock of the online purchase.

All major credit cards like Visa, MasterCard etc.

Yes, as long as the order is not yet delivered. Please contact the call center at +9714-2711174 to cancel the article and refund will be returned to the same card used.

Yes, as long as the order is not yet delivered. Please contact the call center to cancel the order.

Refund issued to the same card.

Refund to card depends on your bank terms and conditions, mostly the refund takes 2 weeks.

We don’t have this facility right now. Refund can be done by calling the call center at +9714-2711174

Please call the call center at 9714 2711174 and give your reference order number. 

You need to purchase the additional product and subject for service charges. Possible for a different delivery date.

Yes, we offer warranty on all our products.  You may refer the product information for the warranty period of each item.

Yes, you may contact our sales team on +9714-2711174 for further details.

Yes, the tax invoice is emailed automatically.

Normal delivery period is 3 days and at times may change depending on the item you order. Our Delivery Team will contact you as soon as your order is ready.

Returns & Exchange

Goods once sold cannot be exchanged or returned except under the following situations:

Manufacturing defect: In the event of a manufacturing defect in the product delivered, we will repair your item without any additional charges. The free repair will apply only if the customer reports the defect at the time of delivery. Additional repair charges may apply if defects are reported by the customer after delivery.

Damages during Delivery/Shipping: In the event of damages during delivery/shipping, we will repair your item without any additional charges. The free repair will apply only if the customer reports the defect at the time of delivery. Additional repair charges may apply if defects are reported by the customer after delivery.

Incorrect item delivered by us: In this case, the item will be replaced by us without any additional charges. This is applicable only if the customer reports the issue at the time of delivery. Please note that minor design differences are possible in our customized products as images are for illustration only and design may vary with product orders.

Cancellation or Amendments

Products that have been made to order (customized) in a specific finish or upholstery color as per customer’s specifications cannot be cancelled or amended. The only expectation is if notified (in writing) within 2 hours after ordering then it can be canceled or amended. Extra costs might be incurred for amendments.

Ready in-stock items can only be cancelled if notified (in writing) within one hour of ordering. No cancellation of an order for change of mind by a customer, unless we choose to do so at our absolute discretion.

Late or missing refunds (if applicable):

If you haven’t received a refund after the time mentioned above, first check your bank account again.

Contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected], we will investigate the issue.

Refund

If the refund is approved then credit will automatically be applied to your credit card or original method of payment.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Shipping costs are non-refundable. If a refund is approved, the cost of initial and return shipping will be deducted from your refund.

If the stock is not available of a certain item &/or items or part of an item needed to manufacture it then refund will be provided for that.

No refund if you simply change your mind after ordering unless we choose to do so at our absolute discretion