We understand that sometimes things don’t go as planned.

Here’s our policy to make sure you have a smooth experience:

1. Manufacturing Defect

If you receive a product with a manufacturing defect, don’t worry. We’ve got you covered:

    • Let us know about the defect during delivery.

    • We’ll fix it for free. No extra charges.

    • Remember, reporting the defect on the spot is essential.

2. Damages during Delivery/Shipping

In case your order gets damaged during delivery, we’ll take care of it:

    • Report the damage during delivery.

    • We’ll repair it for free. No extra charges.

    • Immediate reporting helps us help you better.

3. Incorrect Item Delivered

Mistakes can happen. If you get the wrong item, here’s what we’ll do:

    • Notify us about the issue during delivery.

    • We’ll replace it at no extra cost.

    • Keep in mind, slight design differences might occur in custom items.

 

Cancellation or Amendments

We get it, plans change. But here’s how it works for different types of orders:

Made-to-Order (Customized) Products:

    • Once placed, these orders can’t usually be canceled or amended.

    • But if you let us know within 2 hours, we’ll try to help. Some charges might apply
    • Customized items are not refundable.
    • ´╗┐We refer to this idea as “customization.” These products are entirely made in the Comfort Zone Furniture production plant under the guidance of skilled artisans.
    • We have enhanced our capacity to manufacture while taking into consideration size, colors, fabric (many types), materials (MDF, solid wood, veneer, etc.), legs (designs/size), and other factors as a result of client feedback and the passage of time.
    • We continue to learn from the opinions of our customers. We have made investments in craftspeople who are the most skilled in their fields throughout the years. We only collaborate with people who have proven their ability to deliver consistently high-quality work and who genuinely want to satisfy every client.
    • Once you have confirmed and signed the customized job order with us, we will go on. You must double check and verify the customized items’ sizes, colors, and other details. We will make the necessary after confirmation, and you won’t be able to return or receive a refund for that item.
    • Processing such orders, including production, shipping, and installation, typically takes 8-10 working days.

Ready In-Stock Items:

    • You have an hour to cancel after ordering.

    • If it’s beyond that, we might not be able to cancel.

Refunds

We want you to be satisfied, even when things don’t work out:

Refund Process:

    • If approved, your original payment method will be credited.

    • Allow 20 to 45 days for processing, depending on your bank.

Out of Stock:

    • If we can’t fulfill an item or part of it, you’ll get a refund.

Change of Mind:

    • Sorry, we can’t refund just because of a change of mind.

    • But, in some cases, we might consider it at our discretion.

Late or Missing Refunds:

If your refund seems to be taking longer than expected, try these steps:

    1. Check your bank account again.
    2. Contact your credit card company.
    3. If you’re still waiting, reach out to us at info@comfortzone.ae, and we’ll look into it.

Returning:

  • Sorry, we can’t Return product just because of a change of mind.
  • We do not Return any product which is damage by the customer.
  • All of our products are Made to Order, Hence Comfort Zone Furniture LLC will not accept any returns. Unless the delivered product has a manufacturing defect, in which case Comfort Zone Furniture will bear full responsibility and Repair the product OR Replace the product depending on the depth of the defect. An agent from Comfort Zone Furniture will be sent to assess the manufacturing defect and advice you accordingly.
  • We’re here to make things right. Your satisfaction is our priority.